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HOW IT WORKS:

​Every assignment is different but in general I recommend working in no more than 3-4 hour sessions to properly declutter an area. As it can be both emotionally and physically tiring we will work together at a pace you are comfortable with. We will agree a goal together before each session, and a time/cost limit too.

  • Please contact me by telephone, text or email; whichever you feel most comfortable with.

  • I will then arrange to talk with you to understand what you would like me to help with.

  • Following this I’ll arrange a visit, at a time convenient for you, to assess your requirements in more detail and discuss the timescales for achieving your goal. This usually lasts 30 minutes and costs £20; £15 of which is deducted from your first organising session if booked within 4 weeks.

  • I’ll then develop a planned approach and we will agree a start date.

  • When we start we’ll work through the area you’ve chosen, looking at what you want to keep and what you’re happy to let go of. It will always be your final decision.

  • Once we are left with only the things you want to keep, the things that bring you happiness, we will consider the correct storage solution(s).

COSTS:

Every client and situation is different. Some clients just need a 3-4 hour session with me to kick start them into action and set them on the right track, others benefit from regular sessions with time in-between to make progress themselves and others need several sessions close together to achieve a goal in a shorter timescale. I charge an hourly rate, it's not always easy to give an estimate of how long a task will take as it depends on the speed you can work at and how quickly decisions can be made, however I will try to give as accurate estimate as possible at the assessment visit. This usually lasts 30 minutes and costs £20; £15 of which is deducted from your first organising session if booked within 4 weeks.

Boxes, bubble wrap & brown tape = charged at cost. 

Travel Costs = there are no travel costs within a 20 mile radius of Thornton-Cleveleys, thereafter mileage is charged at 45p per mile (in accordance with the current HMRC rates).

​Payment at the end of each session please by cash, cheque or bank transfer; receipts/invoices will be provided. I am not registered for VAT.

​Home Staging: £100 for a visit and detailed report [including photographs] specific to your property.

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TERMS AND CONDITIONS:

This document describes the terms on which The Home Organiser would be happy to help you.

 

Advice: I am not a valuer, nor do I have expertise to identify items of special value or rarity, nor am I qualified to advise on valuation matters for insurance purpose.

 

I will not pressure you to get rid of things. Advice is given in good faith. You might ask for advice and I might make suggestions but decisions are yours and you accept responsibility for all, or any, items disposed of in the decluttering process.

 

Breaks: While the end result of decluttering is satisfying, the process can be physically and emotionally demanding. I will take things at a pace you feel comfortable with; taking a break when you want to. Should a session cover lunchtime we will need to break for lunch but you will not be charged for this lunch period.

 

Cancellation: Both you and I have the right to cancel the contract due to unforeseen circumstances.

  • If the cancellation is made within 48 hours of the booked session, and no replacement session is booked, I may, at my discretion, charge 50% of the intended fee.

  • If the cancellation is made within 2 hours of the booked session I may, at my discretion, charge 100% of the intended fee.

 

Cleaning: I want to leave you with a tidy and organised home. I am very happy to help you with any light dusting and vacuuming needed as part of our work but The Home Organiser is not a professional cleaning service.

 

Confidentiality and Privacy: The Home Organiser is a professional service. I never divulge client information to third parties, nor any personal or business details that I may see in the course of my work (which, when decluttering, is generally unavoidable). The only way in which your situation may be mentioned  to  others  is  in  the  context  of my own Services, and is depersonalised and unidentifiable  (e.g.  “a client in Lancaster” or “John in Poulton”).  It is helpful to be able to give examples to other clients of how particular situations can be addressed. For example: how long it took to deal with a room of a certain size, the furniture that was used for storage, the solutions we found whilst working together.  

 

​If you are in agreement, I would like to take “before and after” photographs for use on my website, but this will only happen with your express permission and the images used anonymously.

 

​When our work is complete I will ask you for feedback, and would be grateful for any testimonial that you would be willing to provide.

Costs: It is not always possible to tell exactly how long it will take to do what you want to. I can give you my best estimate based on other work but each job and each client is unique. You will only be charged for the hours actually worked. Payment is appreciated at the end of each session, or within 7 days.

 

Handling: I am happy to help you re-locate items of furniture that I can manage alone or we can manage between us. For heavy pieces of furniture, we will need some help. You may wish to have a friendly neighbour or relative to call on for this.

 

I will handle your possessions with great care but should an accident occur I shall not be liable for losses for damage, howsoever caused and rely on you to carry insurance at all times which adequately compensates for your losses or damage howsoever caused by me in my capacity as your agent. I am covered as a Personal Organiser/Decluttering Practitioner with Public Liability & Professional Indemnity insurance.

 

Removal: Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation.

New clients will be asked to sign these Terms and Conditions before the session begins.

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FREQUENTLY ASKED QUESTIONS

Why hire a Professional Organiser?
It has been acceptable for a long time to hire a cleaner, a gardener or someone to iron if these are the areas you don't enjoy or excel at.

 

Now it is becoming more common to hire a professional to help with organising your home.

 

With Home Staging it is useful to have an objective assessment of your home from someone who will see it as a buyer would, without the emotional attachment that you have.

Why not ask family or friends? 
Family and friends are often busy with their own lives and sometimes people don't want them rooting in their things or seeing how much there is to sort out. 
The Home Organiser is a non-judgemental and confidential service in helping you decide what you want to keep and what you want to do with anything else. 

Will you make me throw everything away?  
Absolutely not.  My role is to remind you of your goal and support your decision making. The choice of whether to keep or let go will be solely yours.

I feel embarrassed to let you see my mess?  
There's really no need to be. I understand how things can get out of control and I have seen many similar situations. I’m here to help, not to judge - my interest is only in how to help you regain the order that you want. 


How long will it take?  
This will depend on the size of the task and the speed you are able to work at (both emotionally and physically). We will agree an outline plan when I meet you and see the work to be done, also taking into consideration your budget. However, I usually suggest no more than 3-4 hours for each session.


Will I be left with rubbish in my home?  
I will take away as much as possible in my car at the end of a session but if the volume is likely to exceed one car load we can discuss additional arrangements such as hire of a skip or involving the support of other people for rubbish removal.

Which areas do you cover? 
The Fylde, Lancashire, Chester, Liverpool, Manchester, South Cumbria. I'm happy to travel up to 1.5 hours from my home. Within 20 miles of my home incurs no mileage costs , however for areas outside this radius a charge of 45p per mile will be made which is in line with the current HMRC rates.